1U 19" Rackmount LCD Console with 16 Port Multi-Platform KVM

Questions & Answers

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a rack console, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Monitor USB/PS2 cables Before you test the components, make sure that the rack console is properly mounted to a rack. For more information, see the documentation that came with the rack console. To test your setup components, try the following: Use the video cables, video source, monitor, and USB/PS2 cable(s) in another setup to see if the problem is with the components or the setup. Use a different video cable, video source, monitor, and USB/PS2 cable(s) in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. Note: When testing with a different keyboard, mouse, and monitor, connect the devices directly to your computer. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables, with the least amount of adapters. When you test the video cables, video source, and monitor, it is recommended that you do the following: Use a resolution that is compatible with the monitor and any KVM switches that you may use. When a KVM switch is used with the rack console, make sure that you selected the correct source. If some of the sources are working but not others, you may be experiencing issues with the KVM switch in your setup. For more information, see the KVM Troubleshooting FAQ.

What DC barrel connector power plug types do StarTech.com products use, and what are their dimensions?
StarTech.com DC barrel connector plug types are defined in the “Plug Type” field of the technical specifications, using a letter code that specifies the connector’s outer diameter (OD) and inner diameter (ID) in millimeters for power adapter compatibility. Explanation: In StarTech.com technical specifications, the “Plug Type” field is a standardized identifier for the exact DC barrel connector size required to power a product. Each plug type is assigned a letter code that corresponds to a specific combination of outer diameter (OD) and inner diameter (ID), measured in millimeters. Common DC barrel plug type dimensions Plug Type OD ID A 2.35 mm 0.7 mm B 4.0 mm 1.7 mm C 4.75 mm 1.7 mm H 3.4 mm 1.3 mm L 5.0 mm 2.5 mm M 5.5 mm 2.1 mm N 5.5 mm 2.5 mm The DC barrel connector plug type must match both the outer diameter and inner diameter exactly. A mismatch between the StarTech.com product requirement and the power adapter connector can prevent proper fit or stable power delivery, which may result in device startup failure or intermittent operation. The plug type defines only the physical connector size. The plug type does not define electrical power requirements such as voltage, current, or polarity. The power adapter used with a StarTech.com product must match the product’s specified electrical requirements. Using an incompatible power adapter can cause device malfunction or permanent damage. This standardized DC barrel connector plug type system enables IT professionals and procurement teams to verify connector dimensions, ensure power adapter compatibility, standardize hardware deployments, and identify the correct replacement power supply for StarTech.com products.