Travel A/V Adapter: 3-in-1 HDMI to DisplayPort, VGA or DVI - 1920 x 1200

Questions & Answers

Does this device require drivers or additional setup?
No. This device is plug and play and does not require drivers or additional software. Simply connect the source device and the destination device to begin using it. Explanation: This device is designed for plug-and-play operation and is automatically recognized by the connected system. To use the device: Connect the source device (such as a computer). Connect the destination device (such as a monitor, projector, or other compatible peripheral). Power on the connected devices, if required. No driver installation, software configuration, or additional setup is necessary. If the device is not detected, verify that: All cables are securely connected. The source and destination devices are compatible with the product. The correct input and output ports are being used.

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video adapter Video source (such as a DVD player or computer) Video destination (such as a monitor or projector) To test your setup components, try the following: Use the cable, video adapter, video source, and video destination in another setup to see if the problem is with the components or the setup. Use a different cable, video adapter, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video source and video destination, it is recommended that you do the following: Remove the video adapter from your setup and test to make sure that the video source and video destination work together without the video adapter. Test to make sure that the video source and video destination work together at the resolution that you want to use. Note: In order for your setup to work properly, the video source, adapter, and destination all need to support the resolution that you are using.

The monitor is not getting a signal and there is no error on the monitor. What do I do?
Try the following: Check that the monitor’s video port works with another source. Check that the cables between the source and the destination work with other equipment. Check whether the video adapter works with another source and another destination. NOTE: Thunderbolt 3 to DisplayPort video adapters will require active adapters to convert from DisplayPort to DVI or HDMI.

What to do When the Monitor is Not Getting a Signal and the Monitor Says “Out of Range"
The error “Out of Range” normally means that the resolution being output by the computer is not compatible with the display. Try lowering the resolution to see if that helps resolve the issue. You may need to connect another monitor or restart the computer or source to accomplish this.

The monitor says HDCP, the monitor only works with certain sources, or I am getting a black screen, but only when displaying certain content. What do I do?
This is likely a High-bandwidth Digital Content Protection (HDCP) issue. If you are converting a video signal from a device that can play copyright-protected content, HDCP will block the conversion to an analog signal (for example, VGA) or to any video capture cards. You will likely run into this issue when you use devices like Blu-ray players, DVD players, and certain gaming consoles. For more information on HDCP and gaming consoles, refer to the following FAQ: https://www.startech.com/faq/video_capture_cards_video_game_console_compatibility . Some video cards also output an HDCP signal full time. In this case there should be an option for your video card to disable this feature. You might need to contact the manufacturer of your video card for more information. Adhering to HDCP is required for converting all digital signals to analog signals or to video capture cards. Unfortunately, there is nothing you can do in these situations other than convert to a digital display.

Why am I experiencing issues converting from HDMI to VGA on certain devices?
Certain HDMI sources have known issues where they do not output enough power over HDMI to power HDMI adapters. In this case, it is best to consider HDMI adapters with external power over USB or with an external power adapter. This affects our HDMI to VGA adapters. See below for alternative solutions. Standard HDMI to VGA Our HD2VGAA2 has both audio and a USB Micro B port for external power. Micro HDMI to VGA Our MCHD2VGAA2 has both audio and a USB Micro B port for external power. Mini HDMI to VGA Our HDACFM lets you adapt from standard HDMI to Mini HDMI. You can pair this with our HD2VGAA2 to go from Mini HDMI to VGA with external power.

What does the push button on the HD2DPVGADVI do?
When the push button is pushed in the HD2DPVGADVI converts to VGA. When the push button is not pushed in it converts to DisplayPort or HDMI.

I get a blank screen when I use my HD2DPVGADVI with a Blu-ray player set to 3840x2160. What do I do?
If you play Blu-ray content using a Blu-ray optical drive in a computer at 4K@30 Hz, you may experience a blank screen. To resolve this issue, change the resolution to 1080p@60 Hz.

In my computer's display settings, the display connected through my HD2DPVGADVI is categorized as a generic display. How do I fix this?
Sometimes the Extended Display Identification Data (EDID) is not captured when your display is initially connected to the HD2DPVGADVI. To resolve this issue, complete the following: Unplug the USB cable on the HD2DPVGADVI. Wait 5 seconds. Plug the USB cable into the HD2DPVGADVI.

How to Arrange Windows Monitors to Fix Mouse Issues
In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system: Windows 11 Click on the Windows Icon in the Taskbar (or the Windows key on the keyboard) and search for Display Settings . Click on Multiple Displays. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click Apply to confirm the changes and close the window. Windows 10 and Windows 8 On your keyboard, press the Windows key + X and select Control Panel . Click Appearance and Personalization , then click Display . Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. Windows 7 and Windows Vista Click the Start button and select Control Panel . Click Appearance and Personalization, then click Display . Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. Windows XP Click the Start button and select Control Panel . Double-click Display . Click the Settings tab, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

Does this device support bidirectional conversion?
No, this device does not support bidirectional conversion. It is designed to operate in one direction only. Explanation This device converts signals from a specific input (source) to a specific output (destination) . It cannot reverse the signal path or function in the opposite direction. The supported direction of conversion is determined by the product’s design and is clearly indicated in the product title and technical specifications. Attempting to use the device in reverse is not supported and will not function.

How can I identify which DVI connector type I have or need?
You can identify the DVI connector type by the pin configuration and determine compatibility based on whether the connection supports analog, digital, or both signal types. Explanation: DVI (Digital Visual Interface) connectors are defined by their pin layout and supported signal type. The main DVI connector types are: DVI-A (17 pin) . Analog signal only DVI-D Single Link (19 pin) . Digital signal only DVI-D Dual Link (25 pin) . Digital signal only, higher bandwidth DVI-I Single Link (23 pin) . Supports both analog and digital signals DVI-I Dual Link (29 pin) . Supports both analog and digital signals, higher bandwidth DVI-A is used for analog signals (similar to VGA), while DVI-D is used for digital signals (similar to HDMI). DVI-I connectors can carry both analog and digital signals, but actual support depends on the device’s specifications. Single Link and Dual Link indicate bandwidth capacity, which affects maximum supported resolution. Typical limits are up to 1920 × 1080 @ 60 Hz for Single Link and up to 2560 × 1600 @ 60 Hz for Dual Link. However, actual resolution support depends on the capabilities of the connected devices, not just the connector type. To ensure compatibility, verify both the connector type and the signal support in the specifications of the source and display devices.