3 Port USB-C Hub with Gigabit Ethernet & 60W Power Delivery Passthrough Laptop Charging - USB-C to 3x USB-A (USB 3.0 SuperSpeed 5Gbps) - USB 3.2 Gen 1 Type-C Adapter Hub

Questions & Answers

How do I install my network card in Windows Vista, Windows 7, Windows 8, Windows 10, or Windows 11? (.exe method)
To install your network card in Windows, download the latest driver package from StarTech.com, extract the files, run Setup.exe as an administrator, and restart the computer if prompted. Explanation: Before installing the network card, ensure that Windows is fully updated with the latest service packs, security updates, and feature updates available for your operating system. To install the driver: Download the latest driver package from the StarTech.com Drivers & Downloads page. Extract the contents of the downloaded ZIP file. Open the folder for your version of Windows, if applicable. Right-click Setup.exe and select Run as administrator . Follow the on-screen instructions to install the driver. Restart the computer if prompted. After Windows restarts, the operating system will complete the driver installation and the network card will be ready to use. Note: If Run as administrator is not available, ensure that you are running Setup.exe from the extracted folder rather than directly from the ZIP file.

Why did the software not install properly in macOS High Sierra (10.13) or later?
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate. To allow the software, follow these steps after you've completed installation on your Mac: Open System Preferences . Open Security & Privacy . Click the Allow button near the bottom of the General tab. Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

I am having issues with my new network interface card (NIC) and my on-board NIC is still enabled. What do I do in Windows?
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC. The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual. You can also disable any NIC in Windows. Here is how you do this: First click Start , or, in Windows 10 and 8, hold down the Windows key and press X . Then click Control Panel . Windows 10 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 8 Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 7 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows Vista Click Network and Sharing Center . On the left, click Manage network connections . Right-click the NIC that you would like to disable and select Disable . Windows XP Click Network Connections . Right-click the NIC that you would like to disable and select Disable .

Why do I have speed or connectivity issues?
If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings. You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to (whether it is a router, switch, or computer) must also be able to perform at the same speed. Note : You must log in as the local administrator before you continue. To open Device Manager: Press Windows key + R . Type devmgmt.msc . Click OK . Open the Networking adapters section. Right-click the network adapter that you want to change and select Properties . Click the Advanced tab. Scroll down to Speed & Duplex . By default, it is set to Auto-Negotiate . Select any of the speeds that you see in the list. Click OK and restart your computer.

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a USB hub, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: USB A-to-B cable Computer USB port USB peripheral(s) To test your setup components, try the following: Use the USB cable and USB peripheral(s) in another setup to see if the problem is with the components or the setup. Use a different USB cable, USB port, and USB peripheral in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the hub, make sure that you do the following: If a power adapter is included, provide power to the USB hub. Attach a USB peripheral. The USB hub will not appear in any hardware listings on your system, but USB devices do appear when they are connected. Install the drivers for the USB peripheral. Install the latest drivers for the USB controller and motherboard chipset. Note: No drivers or software are required for the USB hub to work with your operating system. The USB hub works independently of software and works with any operating system. When testing your USB peripherals, make sure that you do the following: If required, attach external power. Confirm that the peripheral works on a standard USB port. If the USB peripheral(s) can be detected on a standard USB port and not on the hub, do the following: Use a new USB A-to-B cable. Test your setup using basic USB peripherals, such as a keyboard or mouse. Test using another USB port.

Why does my USB device stop working after my computer wakes back up from sleep mode in Windows?
If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. Windows 10 / 8 On your keyboard, press the Windows key + X and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Windows 7 / Vista Click the Start button and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Windows XP On your desktop, right-click the My Computer icon and select Properties . Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Right-click the first USB Root Hub device and select Properties . Click the Power Management tab. Clear the box next to Allow the computer to turn off this device to save power . Click OK to apply the setting. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “ Root Hub ” in the name. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Why is my laptop not charging using Power Delivery when connected to this device?
Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power. For more information about Power Delivery, refer to the manufacturer of your hardware.

Can I use my network card for a Preboot Execution Environment (PXE)?
StarTech.com does not support a Preboot Execution Environment (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met: The BIOS must support PXE. The BIOS must see the card. The environment must have drivers for the chipset used in the card. If using a USB networking card, the environment must have support for USB devices as well.

Can a USB hub be used without a power adapter, and how does this affect performance?
Yes, a USB hub can be used without a power adapter , but doing so reduces the available power to connected devices and may prevent high‑power devices from functioning properly. Explanation Some USB hubs can operate without an external power adapter by drawing power directly from the host computer’s USB port. In this configuration, the available power is shared across all ports on the hub, which limits the amount of power delivered to each connected device. As a result, high‑power USB devices—such as external hard drives—may not start or may function unreliably when connected to an unpowered hub. When a power adapter is connected, the USB hub can supply more power to each port than a single computer USB port can provide. This improves overall stability and compatibility with power‑intensive devices. Low‑power USB devices, such as keyboards and mice, typically function without issues on an unpowered hub. Additionally, USB devices that use their own external power adapters rely on the hub only for data transfer and do not draw power from the hub. Recommendation For consistent performance and full device compatibility, using the included power adapter is recommended whenever it is available.

What is USB-C?
USB-C is a reversible USB connector type that can support data transfer, video output, and power delivery, depending on the capabilities of the connected devices, cables, and host ports. Explanation: USB-C is a physical connector standard used by multiple USB and Thunderbolt technologies. Depending on the supported protocol and hardware, USB-C connections can support: USB data transfer speeds ranging from USB 2.0 up to USB4 performance levels USB 10Gbps, 20Gbps, 40Gbps, and higher data transfer rates, depending on the USB or Thunderbolt specification USB Power Delivery (USB PD) for bidirectional power delivery, including charging support up to 240W with supported devices and cables Alternate Modes, such as DisplayPort Alternate Mode (DP Alt Mode), for video output over USB-C Thunderbolt 3, Thunderbolt 4, and USB4 functionality on compatible systems Not all USB-C ports, cables, or devices support the same features or performance levels. For example, some USB-C connections may only support charging or basic USB data transfer, while others support video output, high-speed data transfer, or Thunderbolt functionality. To use a specific USB-C feature, such as DisplayPort video output, USB 40Gbps data transfer, or USB Power Delivery, the USB host port, cable, and connected device must all support that feature. Refer to the technical specifications provided by the manufacturer to verify compatibility. For more information about Thunderbolt capabilities over USB-C, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities

What is required to use all features of a USB-C device?
To use all supported features of this USB-C device, the USB-C host port, USB-C cable, and connected USB-C device must all support the required USB Power Delivery (USB PD) and data or video technologies used by the device. Explanation: USB-C features such as charging, video output, and high-speed data transfer require compatibility across the entire connection path, including: The USB-C host connection The USB-C cable The connected USB-C device, such as a docking station or external storage device Depending on the product, supported features may require technologies such as: USB Power Delivery (USB PD) DisplayPort Alternate Mode (DP Alt Mode) USB4 Thunderbolt compatibility If any connected component does not support the required feature, some device functions may be limited or unavailable. To verify the power requirements and supported features for this device, refer to the Technical Specifications section on the product page. For compatibility information about other USB-C components, refer to the technical documentation provided by the manufacturer.