3-Port USB-C Hub with 2.5 Gbps Ethernet and 100W Power Delivery Pass-Through Port, USB 3.2 10Gbps, 2x USB-A/1x USB-C, Portable USB Type-C Adapter Hub

Questions & Answers

How do I install my network card in Windows Vista, Windows 7, Windows 8, Windows 10, or Windows 11? (.exe method)
To install your network card in Windows, download the latest driver package from StarTech.com, extract the files, run Setup.exe as an administrator, and restart the computer if prompted. Explanation: Before installing the network card, ensure that Windows is fully updated with the latest service packs, security updates, and feature updates available for your operating system. To install the driver: Download the latest driver package from the StarTech.com Drivers & Downloads page. Extract the contents of the downloaded ZIP file. Open the folder for your version of Windows, if applicable. Right-click Setup.exe and select Run as administrator . Follow the on-screen instructions to install the driver. Restart the computer if prompted. After Windows restarts, the operating system will complete the driver installation and the network card will be ready to use. Note: If Run as administrator is not available, ensure that you are running Setup.exe from the extracted folder rather than directly from the ZIP file.

I am having issues with my new network interface card (NIC) and my on-board NIC is still enabled. What do I do in Windows?
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC. The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual. You can also disable any NIC in Windows. Here is how you do this: First click Start , or, in Windows 10 and 8, hold down the Windows key and press X . Then click Control Panel . Windows 10 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 8 Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 7 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows Vista Click Network and Sharing Center . On the left, click Manage network connections . Right-click the NIC that you would like to disable and select Disable . Windows XP Click Network Connections . Right-click the NIC that you would like to disable and select Disable .

Why do I have speed or connectivity issues?
If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings. You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to (whether it is a router, switch, or computer) must also be able to perform at the same speed. Note : You must log in as the local administrator before you continue. To open Device Manager: Press Windows key + R . Type devmgmt.msc . Click OK . Open the Networking adapters section. Right-click the network adapter that you want to change and select Properties . Click the Advanced tab. Scroll down to Speed & Duplex . By default, it is set to Auto-Negotiate . Select any of the speeds that you see in the list. Click OK and restart your computer.

Can I use my network card for a Preboot Execution Environment (PXE)?
StarTech.com does not support a Preboot Execution Environment (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met: The BIOS must support PXE. The BIOS must see the card. The environment must have drivers for the chipset used in the card. If using a USB networking card, the environment must have support for USB devices as well.