DVI-D to DVI-I PC/HD Video Converter Scaler

Questions & Answers

Does this device require drivers or additional setup?
No. This device is plug and play and does not require drivers or additional software. Simply connect the source device and the destination device to begin using it. Explanation: This device is designed for plug-and-play operation and is automatically recognized by the connected system. To use the device: Connect the source device (such as a computer). Connect the destination device (such as a monitor, projector, or other compatible peripheral). Power on the connected devices, if required. No driver installation, software configuration, or additional setup is necessary. If the device is not detected, verify that: All cables are securely connected. The source and destination devices are compatible with the product. The correct input and output ports are being used.

The monitor is not getting a signal and there is no error on the monitor. What do I do?
Try the following: Check that the monitor’s video port works with another source. Check that the cables between the source and the destination work with other equipment. Check whether the video adapter works with another source and another destination. NOTE: Thunderbolt 3 to DisplayPort video adapters will require active adapters to convert from DisplayPort to DVI or HDMI.

What to do When the Monitor is Not Getting a Signal and the Monitor Says “Out of Range"
The error “Out of Range” normally means that the resolution being output by the computer is not compatible with the display. Try lowering the resolution to see if that helps resolve the issue. You may need to connect another monitor or restart the computer or source to accomplish this.

Why am I experiencing issues converting from HDMI to VGA on certain devices?
Certain HDMI sources have known issues where they do not output enough power over HDMI to power HDMI adapters. In this case, it is best to consider HDMI adapters with external power over USB or with an external power adapter. This affects our HDMI to VGA adapters. See below for alternative solutions. Standard HDMI to VGA Our HD2VGAA2 has both audio and a USB Micro B port for external power. Micro HDMI to VGA Our MCHD2VGAA2 has both audio and a USB Micro B port for external power. Mini HDMI to VGA Our HDACFM lets you adapt from standard HDMI to Mini HDMI. You can pair this with our HD2VGAA2 to go from Mini HDMI to VGA with external power.

How to Arrange Windows Monitors to Fix Mouse Issues
In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system: Windows 11 Click on the Windows Icon in the Taskbar (or the Windows key on the keyboard) and search for Display Settings . Click on Multiple Displays. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click Apply to confirm the changes and close the window. Windows 10 and Windows 8 On your keyboard, press the Windows key + X and select Control Panel . Click Appearance and Personalization , then click Display . Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. Windows 7 and Windows Vista Click the Start button and select Control Panel . Click Appearance and Personalization, then click Display . Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. Windows XP Click the Start button and select Control Panel . Double-click Display . Click the Settings tab, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

Does this device support bidirectional conversion?
No, this device does not support bidirectional conversion. It is designed to operate in one direction only. Explanation This device converts signals from a specific input (source) to a specific output (destination) . It cannot reverse the signal path or function in the opposite direction. The supported direction of conversion is determined by the product’s design and is clearly indicated in the product title and technical specifications. Attempting to use the device in reverse is not supported and will not function.