USB-C Multiport Adapter with HDMI - USB 3.0 Port - 60W PD - Black

Questions & Answers

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Video destination Laptop docking station USB peripherals Ethernet connection To test your setup components, try the following: Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup. Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following: Press the Windows key + R , type devmgmt.msc , and press Enter to open Device Manager. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/en-us/faq/usb-cannot-detect-windows . If the device is listed with an error, reinstall the drivers following the instructions on the website. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters . It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. Check to see if the monitor is being detected by Windows. For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting . When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting . When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting .

Why is my laptop not charging using Power Delivery when connected to this device?
Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power. For more information about Power Delivery, refer to the manufacturer of your hardware.

What is USB-C?
USB-C is a reversible USB connector type that can support data transfer, video output, and power delivery, depending on the capabilities of the connected devices, cables, and host ports. Explanation: USB-C is a physical connector standard used by multiple USB and Thunderbolt technologies. Depending on the supported protocol and hardware, USB-C connections can support: USB data transfer speeds ranging from USB 2.0 up to USB4 performance levels USB 10Gbps, 20Gbps, 40Gbps, and higher data transfer rates, depending on the USB or Thunderbolt specification USB Power Delivery (USB PD) for bidirectional power delivery, including charging support up to 240W with supported devices and cables Alternate Modes, such as DisplayPort Alternate Mode (DP Alt Mode), for video output over USB-C Thunderbolt 3, Thunderbolt 4, and USB4 functionality on compatible systems Not all USB-C ports, cables, or devices support the same features or performance levels. For example, some USB-C connections may only support charging or basic USB data transfer, while others support video output, high-speed data transfer, or Thunderbolt functionality. To use a specific USB-C feature, such as DisplayPort video output, USB 40Gbps data transfer, or USB Power Delivery, the USB host port, cable, and connected device must all support that feature. Refer to the technical specifications provided by the manufacturer to verify compatibility. For more information about Thunderbolt capabilities over USB-C, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities

What is required for a USB-C device to work correctly?
A USB-C device requires compatible support from the host port, USB-C cable, and connected device for the specific features being used, such as USB data transfer, video output, power delivery, or Thunderbolt functionality. Explanation: USB-C devices can support different features depending on the product design and supported protocols. To ensure compatibility, the following components must support the required feature set: The USB-C host connection, such as the computer or docking station port The USB-C cable The connected USB-C device Some USB-C devices only require standard USB data support, while others may require additional technologies such as: DisplayPort Alternate Mode (DP Alt Mode) for video output USB Power Delivery (USB PD) for charging and power negotiation Thunderbolt 3, Thunderbolt 4, or Thunderbolt 5 support USB4 compatibility If the host device includes a Thunderbolt 3, Thunderbolt 4, or Thunderbolt 5 port, many USB-C devices and features may also be supported, depending on the device requirements and cable capabilities. Not all USB-C ports, cables, or devices support the same features or performance levels. Refer to the technical specifications provided by the manufacturer to confirm compatibility and supported modes.

What is required to use all features of a USB-C device that supports USB Power Delivery and DisplayPort Alternate Mode?
To use all features of a USB-C device that supports USB Power Delivery (USB PD) and DisplayPort Alternate Mode (DP Alt Mode), the USB-C host port, USB-C cable, and connected USB-C device must all support the required technologies. Explanation: USB-C features such as charging, video output, and high-speed data transfer require compatibility across the entire connection path, including: The USB-C host connection The USB-C cable The connected USB-C device, such as a docking station or external storage device For charging and power negotiation, all connected components must support USB Power Delivery (USB PD). For video output over USB-C, the host device, cable, and connected device must support DisplayPort Alternate Mode (DP Alt Mode). If any connected component does not support the required feature, related functionality such as charging or video output may be limited or unavailable. To verify the power requirements and supported features for a specific device, refer to the Technical Specifications section on the product page. For compatibility information about other USB-C components, refer to the technical documentation provided by the manufacturer.