Travel A/V Adapter: 2-in-1 Mini DisplayPort to HDMI or VGA Converter - White

Questions & Answers

The video signal is not clear or a portion is cut off. How do I fix this?
If using a display with VGA input, use the On-Screen Display menu to perform an auto-adjust of the image. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

No video signal is appearing on my display. How do I fix this?
Check that the device is not being used in reverse. The display does not support the resolution set within Display Settings. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video adapter Video source (such as a DVD player or computer) Video destination (such as a monitor or projector) To test your setup components, try the following: Use the cable, video adapter, video source, and video destination in another setup to see if the problem is with the components or the setup. Use a different cable, video adapter, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video source and video destination, it is recommended that you do the following: Remove the video adapter from your setup and test to make sure that the video source and video destination work together without the video adapter. Test to make sure that the video source and video destination work together at the resolution that you want to use. Note: In order for your setup to work properly, the video source, adapter, and destination all need to support the resolution that you are using.

How to Arrange Windows Monitors to Fix Mouse Issues
In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system: Windows 11 Click on the Windows Icon in the Taskbar (or the Windows key on the keyboard) and search for Display Settings . Click on Multiple Displays. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click Apply to confirm the changes and close the window. Windows 10 and Windows 8 On your keyboard, press the Windows key + X and select Control Panel . Click Appearance and Personalization , then click Display . Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. Windows 7 and Windows Vista Click the Start button and select Control Panel . Click Appearance and Personalization, then click Display . Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. Windows XP Click the Start button and select Control Panel . Double-click Display . Click the Settings tab, which will display your monitors as numbered icons. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. Click and drag the monitor icons to best match your physical setup. Click OK to apply the changes and close the window. To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

Why is my DisplayPort converter not passing audio?
If a DisplayPort converter with audio is not passing sound from the source to the destination, complete the following: Make sure that the DisplayPort connection on the video card is the default audio playback device. Make sure that the video card has the DisplayPort audio codec installed. If not, visit the video card manufacturer's website to find out how to update the video card driver.

How do I configure additional displays in Windows?
Windows 11 To configure displays in Windows 11, complete the following: Press the Windows + I (capital letter i) keys together to open Settings Click 'System' > 'Display' Click 'Duplicate these displays' and choose 'Extend these displays' (if needed). Click ‘Identify’ to determine the number assigned to each display. Drag and drop each display accordingly to the physical layout on your desk. Click the Apply button. Windows 10 To configure displays on Windows 10, complete the following: Press the Windows + I (capital letter i) keys together. Click 'System' > 'Display' Under the ‘Multiple displays’ section, select ‘Extend Desktop To This Display.’ Click ‘Identify’ to determine the number assigned to each display. Drag and drop each display accordingly to the physical layout on your desk. Click the Apply button.

How do I arrange extended displays on macOS?
To arrange extended displays on macOS, complete the following. Navigate to the Apple Menu > System Preferences, click Displays , then click Arrangement . Make sure that the ‘ Mirror Displays ’ checkbox is not selected. Click on each display to determine what number each display is assigned to. Drag and drop each display accordingly to the physical layout on your desk.

What is the difference between a passive and active DisplayPort adapter?
Passive and active DisplayPort adapters are used to convert DisplayPort or Mini DisplayPort signals to other video formats such as HDMI, DVI, or VGA. The correct adapter type depends on whether the DisplayPort source supports DisplayPort Dual-Mode (DP++). Passive adapters rely on the source device to perform the conversion, while active adapters perform the conversion internally. Explanation: When connecting a DisplayPort or Mini DisplayPort source to a monitor that uses HDMI, DVI, or VGA, it is important to determine whether a passive or active adapter is required. Passive DisplayPort Adapters Passive adapters do not contain signal conversion hardware. Instead, they rely on the DisplayPort source device to output a compatible HDMI or DVI signal using DisplayPort Dual-Mode (DP++). Passive adapters can be used when: The DisplayPort source supports DP++ Converting from DisplayPort to HDMI Converting from DisplayPort to DVI Because passive adapters do not contain conversion circuitry, they are typically less expensive than active adapters. Many DP++ ports are identified by the DisplayPort Dual-Mode (DP++) logo. Refer to the device documentation to confirm DP++ support. Active DisplayPort Adapters Active adapters contain integrated conversion circuitry that converts the DisplayPort signal to another video format. Active adapters can be used when: The DisplayPort source does not support DP++ Converting from DisplayPort to VGA Connecting displays in environments that require active signal conversion Multi-monitor configurations where passive adapter limitations may apply Because active adapters perform the signal conversion internally, they generally provide broader compatibility but are typically more expensive than passive adapters. Multi-Monitor Considerations For multi-monitor installations, active adapters may be required depending on the capabilities of the graphics hardware. Some graphics cards have limits on the number of displays that can be driven through DP++ outputs simultaneously. In these situations, active adapters may be necessary to support the desired monitor configuration. Always verify the display limitations and adapter requirements specified by the graphics card manufacturer. Thunderbolt Compatibility Thunderbolt ports natively support DisplayPort technology and generally support DP++ functionality. However, multi-monitor configurations may still require active adapters depending on the system design and display setup. MST Hub Compatibility When using StarTech.com MST hubs: Passive adapters are generally recommended for HDMI and DVI displays. Active adapters are required when converting from DisplayPort to VGA. Microsoft Surface Dock Compatibility Microsoft recommends using active video adapters with certain Surface Dock models if display issues occur when using passive adapters. This recommendation applies to supported Surface Dock products but does not apply to the Surface Pro 3 Docking Station.

The top and bottom portion of the video signal is cut off on the HDMI Display. How do I fix this?
Using the On-Screen Display menu for the display, enter the Menu system and go into “Picture Mode” then “Aspect ratio” and change from “16:9” to “Just scan” or “1:1 pixel mapping.” The wording may vary depending on the manufacturer of the display.