Standalone Video Capture and Streaming - HDMI or Component, 1080p - USB 2.0

Questions & Answers

How do I install the USB2HDCAPS video capture card on Windows 8, Windows 10, or Windows 11 using the .exe installer?
Yes, you can install the USB2HDCAPS video capture card on Windows 8, Windows 10, or Windows 11 using the downloaded .exe installer. Before installation, make sure Windows is up to date and Microsoft .NET Framework 3.5 is enabled. Then download the latest USB2HDCAPS software from StarTech.com Support, extract the downloaded ZIP file, and run setup.exe as an administrator. Explanation : Before installing the USB2HDCAPS software, make sure Windows is current and Microsoft .NET Framework 3.5 is enabled. To verify or enable .NET Framework 3.5: Open Control Panel and select Programs > Programs and Features . Select Turn Windows features on or off . Locate .NET Framework 3.5 (includes .NET 2.0 and 3.0) . If .NET Framework 3.5 is already enabled, no further action is required. If it is not enabled, select the checkbox, click OK , and follow the Windows prompts to install it. After confirming that .NET Framework 3.5 is enabled: Go to StarTech.com Support and download the latest software for part number USB2HDCAPS . Locate the downloaded ZIP file. Windows typically saves downloaded files in the Downloads folder for the current user account. Right-click the ZIP file, select Extract All , and follow the on-screen instructions. Open the extracted folder, right-click setup.exe , and select Run as administrator . Follow the on-screen instructions to complete the software installation. If Run as administrator is not available, make sure setup.exe has been extracted from the ZIP file before running it. After the installation is complete, the USB2HDCAPS software is ready to use.

Why is my device not detected after updating to Windows 10?
A Windows 10 update may prevent a Capture Device from being detected by your Computer. Enabling access to your Camera and Microphone will resolve this issue. To enable access to your Camera: Click the Start icon. Click the Settings icon. Click the Privacy tile. Click Camera . Locate the slider that says Let apps use my camera . Toggle this slider to the On position. To enable access to your Microphone: Click the Start icon. Click Settings icon. Click Privacy tile. Click Microphone . Locate the slider that says Let apps use my microphone . Toggle this slider to the On position.

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a video capture device, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Video capture device To test your setup components, try the following: Use the video cables, source, and capture device in another setup to see if the problem is with the components or the setup. Use a different video cable, source, and capture device in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video cables and source with the video capture device, make sure that the following is true: Other video destinations work with the same video source. For more information, visit http://www.startech.com/faq/video_capture_cards_source_compatibility . Adapters and extenders are kept to a minimum. The video source is not copyright protected (for example, HDCP). The video standard (for example, NTSC, PAL, HDMI, and so on) of the video source matches the Technical Specifications of the video capture device. To check if the video capture device is detected in Windows ® , complete the following: Press the Windows key + R , type devmgmt.msc , and press Enter to open Device Manager. Check to see if your device is listed under Sound, video and game controllers . Do one of the following: If you do not see the video capture device in Device Manager , for more information, visit https://www.startech.com/en-us/faq/pci-pcie-cannot-boot-os-or-detect-windows or https://www.startech.com/en-us/faq/usb-cannot-detect-windows . If the device is listed with an error, follow the instructions on the Support tab on the StarTech.com product page to reinstall the drivers. When you test the video capture device on your computer, make sure that the driver and capture software is installed on your system for your adapter. Some cards may be able to support third party software, however, support is limited. For more information, visit https://www.startech.com/faq/video-capture-cards-third-party-software . Note: The USB3HDCAP requires a compatible USB 3.0 card.

When should I upgrade my device's firmware?
You should not upgrade your device's firmware if you do not have any issues with the functionality of your device. The only time you should consider an upgrade is if you are experiencing a problem with the device, and you have confirmed that the firmware addresses this problem. You can confirm this is the case by reviewing the documentation included with the firmware or by consulting with our Technical Support team. Incorrectly upgrading firmware can result in diminished performance so it is best to contact StarTech.com if you would like to perform this operation.

How do I confirm that Windows detects my USB device?
To confirm that Windows detects your USB device, complete the following: Press the Windows key+ R , type devmgmt.msc , and press Enter . In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. For example, a USB controller card would be under Universal Serial Bus controllers . Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Can I capture the output of my USB2HDCAPS on multiple computers?
A single USB2HDCAPS can stream over the network to multiple systems simultaneously. This allows multiple systems running ShareView to view or record the input to the USB2HDCAPS. Multiple USB2HDCAPS can also exist on the network and can be selected in the ShareView Settings menu. Only the first system that is connected to the USB2HDCAPS can change the settings; other systems that are connected to the unit can only view and record the video data. Note: While third-party software may work with the USB2HDCAPS, StarTech.com only supports the use of ShareView software for network streaming.

How do I use ShareView to stream to YouTube Live Events?
Open a web browser and navigate to https://www.youtube.com/live_dashboard . Under Encoder setup , copy and save the Server URL from the bottom of the page (you need the link to complete step 7). Click Reveal and copy and save the Stream name/key from the same area (you need this to complete step 8). Open ShareView . Click Settings > Live Stream Settings . In the Website drop-down menu, click Custom RTMP . In the URL field, paste the link that you recorded in step 2. In the StreamKey field, paste the text that you recorded in step 3. Note: There needs to be a "/" between the name and key. On the ShareView page, click the blue live button.

What is a video capture card, and how do I determine if it is compatible with my setup?
A video capture card records audio and video signals to a computer. Compatibility depends on matching input types, meeting system requirements, and supporting the required resolutions. Explanation A video capture card (or capture device) is used to record or stream audio and video signals from an external source to a computer. These devices typically connect via USB or PCIe and support input types such as HDMI, DVI, VGA, S‑Video, component, or composite. To determine compatibility with a specific setup, verify the following: Input connections: Ensure the capture device supports the same audio/video output interface as the source device. Avoid using adapters or converters, as they may reduce signal quality or cause compatibility issues. Operating system support: Confirm that the capture device supports the intended operating system. Supported systems are listed in the product’s Technical Specifications. Resolution and refresh rate: Verify that the device supports the required video resolution and refresh rate for the intended use case. Software and drivers: Capture devices require drivers and software, which are provided on the product support page. Features vary by software, so review the documentation to confirm suitability. StarTech.com supports only the included software. HDCP limitations: All StarTech.com capture devices comply with HDCP (High‑Bandwidth Digital Content Protection) and cannot record protected content. HDCP‑protected signals may appear as a blank screen or error message. Some capture devices also support live streaming to platforms such as YouTube, depending on the included software and supported features. For detailed setup instructions and capabilities, refer to the product manual.

How can I verify that my video source is compatible with this video capture card?
Video source compatibility depends on copyright protection, video signal type, adapter compatibility, and supported resolution settings. Explanation: To ensure compatibility with this video capture card, verify the following requirements between the video source and the capture device: Copyright protection compatibility: Some video sources use content protection technologies that prevent video capture on non-display devices. HDCP (High-bandwidth Digital Content Protection): Common on HDMI and DVI video sources. HDCP-protected content may display a blank screen, error message, or HDCP warning when connected to a capture card. ACP (Analog Content Protection): Found on analog video sources such as composite, S-Video, and component video. ACP may cause brightness pulsing or unstable video. Copyright protection cannot legally be bypassed, and capture devices cannot record protected content. Video signal compatibility: The video output standard from the source device must be compatible with the capture card input. Some video connector types can be passively adapted, while others require active signal conversion. Examples of conversions that require active converters include: VGA to composite or component video Composite or component video to VGA Composite video to S-Video VGA to DVI-D or DVI-D to VGA Some compatible passive conversions include: S-Video to composite video VGA with DVI-I or DVI-A connections Resolution and refresh rate compatibility: The output resolution and refresh rate of the video source must be supported by the capture card. Verify the supported industry standards and maximum resolution in the product’s Technical Specifications. Configure the video source to use a supported resolution and refresh rate if necessary. For reliable operation, confirm that the video source output standard, signal type, and resolution all match the specifications supported by the video capture card.

Will this video capture card work with video game consoles such as PlayStation, Xbox, or Nintendo Switch?
It depends. Video game console compatibility is determined by HDCP settings, video output standards, and the supported resolution and refresh rate of the capture card. Explanation: Most modern video game consoles can work with HDMI video capture cards when the console output matches the capture card specifications and HDCP-protected content is disabled or not in use. HDCP compatibility: High-bandwidth Digital Content Protection (HDCP) prevents capture cards from recording protected video content. Streaming apps, Blu-ray playback, and other protected media may display a blank screen or capture error when HDCP is enabled. PlayStation 4 and PlayStation 5: HDCP can be disabled for gameplay capture. Xbox One and Xbox Series X/S: Gameplay capture is generally supported, but protected media content may still use HDCP. Nintendo Switch: HDMI gameplay output is typically compatible with capture cards. PlayStation 3: HDMI output is protected by HDCP at all times, preventing standard HDMI gameplay capture. Resolution and refresh rate compatibility: The console output resolution and refresh rate must be supported by the capture card. Verify the maximum supported input resolution, capture resolution, and passthrough specifications in the product’s Technical Specifications. Features such as 4K, 120 Hz, Variable Refresh Rate (VRR), and HDMI 2.1 may require specific capture hardware support. Video interface compatibility: Most modern consoles use HDMI video output. The capture card must support the HDMI version and video standard used by the console. For reliable gameplay capture, confirm that the console video settings, HDCP configuration, and output resolution are compatible with the specifications of the video capture card.

Does this video capture card support the use of third party software?
It depends. Some StarTech.com video capture cards support third-party software through DirectShow compatibility. Explanation: Certain StarTech.com video capture cards are compatible with DirectShow, a Microsoft multimedia framework commonly used by video capture and streaming applications. DirectShow-compatible capture cards may work with third-party software that supports DirectShow input devices. Compatibility with third-party applications depends on the software, operating system, and capture card model. StarTech.com does not officially certify, endorse, or provide support for third-party video capture applications, even if the software recognizes the capture card. To determine whether a specific capture card supports DirectShow, refer to the following FAQ: https://www.startech.com/faq/video-capture-cards-directshow .

Can I use this video capture card to use my camcorder as a webcam?
No, this video capture card cannot be used to turn a camcorder into a webcam. Explanation: This video capture card does not use a DirectShow-compatible driver, which is required by many third-party webcam, streaming, and video conferencing applications to recognize the capture device as a webcam input source. As a result, compatible software applications cannot use this capture card to present a connected camcorder as a webcam. For a list of StarTech.com video capture cards that support webcam-style functionality with compatible software, refer to: https://www.startech.com/faq/video-capture-cards-webcam-capable.

Are there any network requirements for the USB2HDCAPS?
In order for network streaming to work with ShareView, your network infrastructure must have a DHCP server included on the network. The DHCP server issues an IP address to the USB2HDCAPS and allows any computer on the same network running ShareView to discover the USB2HDCAPS. When you use network streaming with the USB2HDCAPS, consider the following: A static IP address cannot be set. Only a 10/100 connection is required. StarTech.com only supports the use of ShareView software for network streaming and does not support the use of third-party streaming software.

Can the USB2HDCAPS video capture card record from multiple video inputs at the same time?
No, the USB2HDCAPS video capture card can capture video from only one input source at a time. Explanation: The USB2HDCAPS does not support simultaneous video capture from multiple input sources. Although the capture card can be connected to multiple computers on the same network, only one device can actively capture or record video at any given time. Concurrent video capture sessions are not supported.