DVI Docking Station for Laptops - USB 3.0

Questions & Answers

How do I uninstall my USB video adapter in Windows 7, Windows 8, Windows 10, or Windows 11?
To uninstall the USB video adapter, disconnect the adapter from the computer, uninstall the DisplayLink Graphics Software, and restart the computer when prompted. Explanation: Before uninstalling the software, disconnect the USB video adapter from the computer. To remove the DisplayLink software: Open Control Panel . Select Programs and Features or Uninstall a Program . Locate DisplayLink Graphics in the list of installed programs. Right-click DisplayLink Graphics and select Uninstall . Follow the on-screen prompts to complete the removal process. Restart the computer when prompted.

Why did the software not install properly in macOS High Sierra (10.13) or later?
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate. To allow the software, follow these steps after you've completed installation on your Mac: Open System Preferences . Open Security & Privacy . Click the Allow button near the bottom of the General tab. Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

How do I install my laptop docking station in Mac OSX 10.8.x - 10.12.x?
Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7). Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note : Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name Users your_name Downloads). Double-click the DisplayLink.zip file. Double-click the MAC OS folder. Double-click the appropriate folder for your operating system. Double-click the DisplayLink Installer 75598.dmg file. Follow the prompts to install the new drivers. Restart the computer when prompted. Once Mac OS X has restarted, connect the laptop docking station to your computer. Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.

How do I install DisplayLink on macOS 10.15 (Catalina) or later?
To use a DisplayLink-enabled device with macOS 10.15 (Catalina) or later, install the latest DisplayLink Manager application and grant the required macOS permissions for screen recording and accessibility. Explanation: DisplayLink devices require the DisplayLink Manager application to function on macOS 10.15 (Catalina) and later. To install DisplayLink: Download and install the latest DisplayLink Manager application. Connect the StarTech.com device to your Mac and external display. Complete the DisplayLink Manager setup process, including granting all required macOS permissions. Launch the DisplayLink Manager application. Enable the option to automatically launch DisplayLink Manager after login. For proper operation, verify that: DisplayLink Manager is running after installation. The required Screen Recording permissions have been granted in macOS System Settings. DisplayLink Manager is configured to launch automatically when you sign in. If external displays are not detected after installation, review the DisplayLink setup instructions and confirm that all required permissions have been enabled. Apple Silicon (M1, M2, M3, and Later) On Apple Silicon-based Macs, you may be prompted to install Rosetta during the DisplayLink installation process. If prompted, complete the Rosetta installation to ensure compatibility with DisplayLink software components that require it. Additional Resources For the latest installation instructions, troubleshooting information, and software updates, refer to the DisplayLink Manager documentation and support resources here .

Why are my extended displays black when I use a MacBook laptop with my DisplayLink adapter/docking station?
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality. At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display. For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page .

I just updated to macOS Catalina (10.15) and my Displays stopped working. How do I fix this issue?
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters . Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps: Update computer to the latest version of macOS 10.15 Permit Screen Recording by following these steps: macOS Catalina 10.15: Screen Recording permission (external link) Enable the DisplayLink Kernel Extension by following these steps: macOS 10.13, 10.14 and 10.15: Video functionality not enabled (external link) If the problem persists, try installing the DisplayLink Manager Application (external link). Be sure to run the application after installation and select “Launch automatically after logging-in” for it to start automatically every time you log-in.

Some graphics are not rendered correctly on the USB connected display when using Microsoft Office applications or web browsers. How do I fix this?
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running. Chromium-Based Microsoft Edge: Click the Options icon (it has three dots on it). Click Settings . Click System . Uncheck Use hardware acceleration when available . Internet Explorer 9 and later Note: Earlier versions of Internet Explorer do not use hardware acceleration. Click the Start button. Open Control Panel . Click Network and Internet . Click Internet Options . Click the Advanced tab. Browse to the Accelerated graphics screen. Select the Use software rendering instead of GPU rendering check box. Click Apply . Restart your computer. Mozilla Firefox Open Firefox. Press the Alt key. Click Tools and Options . Click the Advanced icon. Click the General tab. Under Browsing , clear the Use hardware acceleration when available check box. Click the OK button. Restart your web browser. Google Chrome Open Google Chrome. Click the Options icon (it has three horizontal lines on it). Click Settings . Click Show advanced settings . Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box. Restart your web browser. Microsoft Office 2013 / 2010 Open any program in Microsoft Office (for example, Microsoft Word). Click the File tab. In the menu on the left side of the screen, click Options . Click Advanced . Under Display , select the Disable hardware graphics acceleration check box. Close and restart all of the Microsoft Office programs that you had open. Windows 10 / 8 Press the Windows key + X . Click Control Panel . Click Personalization . Select a high-contrast theme. Windows 7 / Vista Click the Start button. Click Control Panel . Click Personalization . Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme. Windows XP Click the Start button. Open the Control Panel . Select Display . Click the Settings tab. Click Advanced . Click the Troubleshooting tab. Move the Hardware Acceleration slider to None . Restart your computer.

Why do I lose my additional monitor(s) when my computer wakes up from sleep mode in Windows?
If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. Windows 8 / 10 On your keyboard, press the Windows key + X and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. Windows 7 / Vista Click the Start button and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. Windows XP On your desktop, right-click the My Computer icon and select Properties . Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Right-click the first USB Root Hub device and select Properties . Click the Power Management tab. Clear the box next to Allow the computer to turn off this device to save power . Click OK to apply the setting. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “ Root Hub ” in the name. Note : You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

I am having issues with my new network interface card (NIC) and my on-board NIC is still enabled. What do I do in Windows?
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC. The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual. You can also disable any NIC in Windows. Here is how you do this: First click Start , or, in Windows 10 and 8, hold down the Windows key and press X . Then click Control Panel . Windows 10 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 8 Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 7 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows Vista Click Network and Sharing Center . On the left, click Manage network connections . Right-click the NIC that you would like to disable and select Disable . Windows XP Click Network Connections . Right-click the NIC that you would like to disable and select Disable .

Why do I have speed or connectivity issues?
If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings. You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to (whether it is a router, switch, or computer) must also be able to perform at the same speed. Note : You must log in as the local administrator before you continue. To open Device Manager: Press Windows key + R . Type devmgmt.msc . Click OK . Open the Networking adapters section. Right-click the network adapter that you want to change and select Properties . Click the Advanced tab. Scroll down to Speed & Duplex . By default, it is set to Auto-Negotiate . Select any of the speeds that you see in the list. Click OK and restart your computer.

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Video destination Laptop docking station USB peripherals Ethernet connection To test your setup components, try the following: Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup. Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following: Press the Windows key + R , type devmgmt.msc , and press Enter to open Device Manager. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/en-us/faq/usb-cannot-detect-windows . If the device is listed with an error, reinstall the drivers following the instructions on the website. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters . It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. Check to see if the monitor is being detected by Windows. For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting . When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting . When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting .

I'm having problems with my web browser, Microsoft Office, or other Windows applications; what do I do?
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running. Internet Explorer 9 and later Note: Earlier versions of Internet Explorer do not use hardware acceleration. Click the Start button. Open Control Panel . Click Network and Internet . Click Internet Options . Click the Advanced tab. Browse to the Accelerated graphics screen. Select the Use software rendering instead of GPU rendering check box. Click Apply . Restart your computer. Mozilla Firefox Open Firefox. Press the Alt key. Click Tools and Options . Click the Advanced icon. Click the General tab. Under Browsing , clear the Use hardware acceleration when available check box. Click the OK button. Restart your web browser. Google Chrome Open Google Chrome. Click the Options icon (it has three horizontal lines on it). Click Settings . Click Show advanced settings . Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box. Restart your web browser. Microsoft Office 2013 / 2010 Open any program in Microsoft Office (for example, Microsoft Word). Click the File tab. In the menu on the left side of the screen, click Options . Click Advanced . Under Display , select the Disable hardware graphics acceleration check box. Close and restart all of the Microsoft Office programs that you had open. Windows 10 / 8 Press the Windows key + X . Click Control Panel . Click Personalization . Select a high-contrast theme. Windows 7 / Vista Click the Start button. Click Control Panel . Click Personalization . Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme. Windows XP Click the Start button. Open the Control Panel . Select Display . Click the Settings tab. Click Advanced . Click the Troubleshooting tab. Move the Hardware Acceleration slider to None . Restart your computer.

Can I use my network card for a Preboot Execution Environment (PXE)?
StarTech.com does not support a Preboot Execution Environment (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met: The BIOS must support PXE. The BIOS must see the card. The environment must have drivers for the chipset used in the card. If using a USB networking card, the environment must have support for USB devices as well.

How do I confirm that Windows detects my USB device?
To confirm that Windows detects your USB device, complete the following: Press the Windows key+ R , type devmgmt.msc , and press Enter . In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. For example, a USB controller card would be under Universal Serial Bus controllers . Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

How can I check if my USB device is properly detected by Mac OS?
To confirm that the Mac OS detects your USB device, complete the following: Click the Apple icon. Click About This Mac . Click More Info or System Report . Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards . You may need to refresh the System Information page after you plug in your device. To do so, press Command + R with the System Information page open. Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

How can I connect this DVI-I output to a VGA, HDMI, or DisplayPort display?
A DVI-I output can be connected to VGA, HDMI, or DisplayPort displays using the appropriate adapter or video converter. The required solution depends on the input type of the display and whether analog or digital video signaling is needed. Explanation: This device features a DVI-I output, which supports both analog and digital video signals. Because DVI-I supports both signaling types, it can be adapted to several common display interfaces. VGA: A DVI-I to VGA adapter or cable can be used because both interfaces support analog video. HDMI: A DVI to HDMI adapter or cable can be used to connect to an HDMI display using the digital video portion of the DVI-I signal. DisplayPort: An active DVI to DisplayPort converter is typically required because DVI and DisplayPort use different signaling technologies. When selecting a conversion solution, use the fewest possible adapters and converters to reduce complexity and improve compatibility. Before purchasing an adapter or converter, verify: The video input type on the display The required resolution and refresh rate Whether the destination device supports analog or digital video input Although DVI-I supports both analog and digital signaling, some devices with DVI-I connectors may support only digital DVI-D signaling internally. Refer to the device specifications to confirm supported signal types.

What DC barrel connector power plug types do StarTech.com products use, and what are their dimensions?
StarTech.com DC barrel connector plug types are defined in the “Plug Type” field of the technical specifications, using a letter code that specifies the connector’s outer diameter (OD) and inner diameter (ID) in millimeters for power adapter compatibility. Explanation: In StarTech.com technical specifications, the “Plug Type” field is a standardized identifier for the exact DC barrel connector size required to power a product. Each plug type is assigned a letter code that corresponds to a specific combination of outer diameter (OD) and inner diameter (ID), measured in millimeters. Common DC barrel plug type dimensions Plug Type OD ID A 2.35 mm 0.7 mm B 4.0 mm 1.7 mm C 4.75 mm 1.7 mm H 3.4 mm 1.3 mm L 5.0 mm 2.5 mm M 5.5 mm 2.1 mm N 5.5 mm 2.5 mm The DC barrel connector plug type must match both the outer diameter and inner diameter exactly. A mismatch between the StarTech.com product requirement and the power adapter connector can prevent proper fit or stable power delivery, which may result in device startup failure or intermittent operation. The plug type defines only the physical connector size. The plug type does not define electrical power requirements such as voltage, current, or polarity. The power adapter used with a StarTech.com product must match the product’s specified electrical requirements. Using an incompatible power adapter can cause device malfunction or permanent damage. This standardized DC barrel connector plug type system enables IT professionals and procurement teams to verify connector dimensions, ensure power adapter compatibility, standardize hardware deployments, and identify the correct replacement power supply for StarTech.com products.