2 port PCI Express SuperSpeed USB 3.0 Card with UASP Support - 5Gbps - 1 Internal 1 External - TAA

Questions & Answers

How do I install my USB card in Windows Vista / 7 / 8?
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). To install the driver: Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Users your_name Downloads). Once the download is complete, right-click the zip folder that you downloaded, select Extract All , and follow the on-screen instructions. In the list of extracted files, right-click the Setup.exe file and select Run as Administrator . Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. Your computer will automatically complete the driver installation and your device should be ready to use.

How do I install my USB card in Windows XP?
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). To install the driver: Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Documents and Settings your_name My DocumentsDownloads). Once the download is complete, right-click the zip folder that you downloaded, select Extract All , and follow the on-screen instructions. In the list of extracted files, double-click the Setup.exe file. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. Your computer will automatically complete the driver installation and your device should be ready to use.

Why does my USB device stop working after my computer wakes back up from sleep mode in Windows?
If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. Windows 10 / 8 On your keyboard, press the Windows key + X and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Windows 7 / Vista Click the Start button and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Windows XP On your desktop, right-click the My Computer icon and select Properties . Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Right-click the first USB Root Hub device and select Properties . Click the Power Management tab. Clear the box next to Allow the computer to turn off this device to save power . Click OK to apply the setting. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “ Root Hub ” in the name. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Everything is hooked up but nothing is working. What should I do? (Windows)
When you troubleshoot issues with a USB controller card, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: USB cables USB devices USB controller card To test your setup components, try the following: Use the USB cable, device, and controller card in another setup to see if the problem is with the components or the setup. Use a different USB cable, device, and controller card in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the USB device and controller card, it is recommended that you do the following: Press the Windows key + R , type devmgmt.msc , and press Enter to open Device Manager . Check to see if your device is listed under Universal Serial Bus controllers . If you do not see the USB controller card listed in Device Manager please see this FAQ: https://www.startech.com/en-us/faq/pci-pcie-cannot-boot-os-or-detect-windows . If the device is listed with an error, follow the instructions on the website to reinstall the drivers.

How do I confirm that Windows detects my expansion card?
To confirm that Windows detects your expansion card, complete the following: Press the Windows key+ R , type devmgmt.msc , and press Enter . In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. For example, a USB controller card would be under Universal Serial Bus controllers . Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Do I need to connect an additional power cable from my power supply to a StarTech.com USB expansion card?
It depends; a StarTech.com USB expansion card can be powered by the PCI or PCIe slot, but an additional power cable (such as SATA or Molex) is required if connected USB devices exceed the available slot power. Explanation: A StarTech.com USB expansion card draws power from the motherboard through the PCI or PCI Express slot, which is sufficient for many standard USB devices. However, total available power is limited by the slot. Slot-powered operation: Low-power devices such as USB keyboards, mice, and flash drives typically work without additional power. Auxiliary power requirement: High-power devices, such as external hard drives without their own power supply, may exceed slot power limits and require a direct connection to the system power supply (for example, SATA or Molex). Power-related failure symptoms: Insufficient power may cause devices to disconnect, fail to initialize, or not function simultaneously. Troubleshooting requirement: If any of these issues occur, connecting an auxiliary power cable to the USB expansion card is required for stable operation. A StarTech.com USB expansion card will not reliably power high-demand USB devices without sufficient total power from either the PCI/PCIe slot or an additional power connection.