100Mbps Full/Low Profile Ethernet Multi Mode SC Fiber PCI NIC Card 2km

Questions & Answers

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a network adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Ethernet cables Network devices Computer system To test your setup components, try the following: Use the Ethernet cables, network devices, and computer system in another setup to see if the problem is with the components or the setup. Use different Ethernet cables, network devices, and a different computer system in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the Ethernet cables, network devices, and computer system, it is recommended that you do the following: In Device Manager , check under Network Adapters . To open Device Manager , press the Windows key + R , type devmgmt.msc , and press Enter . If you are using a USB network adapter and you do not see the network adapter listed in Device Manager , refer to the following FAQ: https://www.startech.com/en-us/faq/usb-cannot-detect-windows . If you are using a PCI/PCIe network adapter and you do not see the network adapter listed in Device Manager , refer to the following FAQ: https://www.startech.com/en-us/faq/pci-pcie-cannot-boot-os-or-detect-windows . If you are using a CardBus/ExpressCard adapter and you do not see the network adapter listed in Device Manager , refer to the following FAQ: https://www.startech.com/en-us/faq/cb-ec-cannot-detect-windows . If the device is listed with an error, follow the instructions on the product page to reinstall the drivers. Check to see if your network devices (for example, a network switch, router, and so on) use compatible protocols (for example, 10/100, Gigabit, and so on). Make sure that the link LEDs on the adapter are illuminated when it is plugged into a network device. If the link LEDs are illuminated, it means that a good electrical connection exists between the devices. If you use a wall jack with an Ethernet cable, make sure that the jack is patched in properly.

I am having issues with my new network interface card (NIC) and my on-board NIC is still enabled. What do I do in Windows?
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC. The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual. You can also disable any NIC in Windows. Here is how you do this: First click Start , or, in Windows 10 and 8, hold down the Windows key and press X . Then click Control Panel . Windows 10 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 8 Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows 7 Click Network and Internet . Click Network and Sharing Center . On the left, click Change adapter settings . Right-click the NIC that you would like to disable and select Disable . Windows Vista Click Network and Sharing Center . On the left, click Manage network connections . Right-click the NIC that you would like to disable and select Disable . Windows XP Click Network Connections . Right-click the NIC that you would like to disable and select Disable .

Why do I have speed or connectivity issues?
If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings. You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to (whether it is a router, switch, or computer) must also be able to perform at the same speed. Note : You must log in as the local administrator before you continue. To open Device Manager: Press Windows key + R . Type devmgmt.msc . Click OK . Open the Networking adapters section. Right-click the network adapter that you want to change and select Properties . Click the Advanced tab. Scroll down to Speed & Duplex . By default, it is set to Auto-Negotiate . Select any of the speeds that you see in the list. Click OK and restart your computer.

Can I use my network card for a Preboot Execution Environment (PXE)?
StarTech.com does not support a Preboot Execution Environment (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met: The BIOS must support PXE. The BIOS must see the card. The environment must have drivers for the chipset used in the card. If using a USB networking card, the environment must have support for USB devices as well.

How to Set a Virtual Local Area Network (VLAN) Tag With a Network Card in Windows
Virtual local area network (VLAN) tagging requires that the network interface card (NIC) and the router or switch that you use support protocol IEEE 802.1q. Depending on the NIC, you can set your VLAN ID in Device Manager. Not all NICs that support VLAN tagging have this option. Setting your VLAN ID in Device Manager Note: Log in as the local administrator before continuing. To open Device Manager: Press Windows key + R Type devmgmt.msc Click OK . In Device Manager, open Network adapters . Right-click on the NIC and choose Properties . Click the Advanced tab. Scroll down to VLAN ID . Set the ID that you would like the NIC to have and click OK . Setting up your VLAN Tagging and Setting a VLAN ID How you perform this task depends on your router or switch. Consult the manual or manufacturer of your router or switch for more details. In your router or switch, you can VLAN tag a device by the VLAN ID if you set one previously, or by the MAC address of the computer. Your router or switch will list all IP devices by MAC address. For products related to this article, click here .

How do I confirm that Windows detects my expansion card?
To confirm that Windows detects your expansion card, complete the following: Press the Windows key+ R , type devmgmt.msc , and press Enter . In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. For example, a USB controller card would be under Universal Serial Bus controllers . Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

How do I choose a compatible fiber cable for this device?
The fiber cable must match the device’s mode, wavelength, connector type, and performance requirements. Explanation: Fiber cable compatibility depends on matching the specifications required by the connected fiber devices: Mode compatibility: The cable must match the supported fiber mode (single-mode or multi-mode). Wavelength compatibility: The cable must support the same operating wavelength (for example, 850 nm, 1310 nm, or 1550 nm). Wavelength cannot be changed by the cable. Connector compatibility: The cable connectors (such as LC, SC, ST, or MT) must match the device ports. Simplex vs. duplex: Simplex cables use separate transmit (TX) and receive (RX) connectors, while duplex cables combine them. The cable type must match the device port configuration. Cable classification and performance: For multi-mode fiber, OM classification (OM1–OM5) affects supported distance and bandwidth. The cable must meet the performance requirements of the application, not just the mode. When connecting fiber devices, both ends of the link must use compatible fiber standards, including matching mode, wavelength, and performance characteristics, to ensure reliable communication.

Will this PCI card work in a PCI-X slot?
Yes. This PCI card uses a universal PCI connector that is compatible with both 3.3V and 5V PCI and PCI-X slots. Explanation: This PCI card features a universal PCI connector that supports both 3.3V and 5V slot keying. As a result, it can be installed in compatible PCI and PCI-X slots that use either voltage standard. A universal PCI connector is easily identified by the presence of two keying notches on the edge connector. Standard PCI cards designed for only one voltage typically have a single notch. Because this card uses a universal PCI connector, slot voltage keying is not a compatibility concern.