1U 17" HD 1080p Dual Rail Rackmount LCD Console w/ Fingerprint Reader and Front USB Hub

Questions & Answers

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a rack console, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Monitor USB/PS2 cables Before you test the components, make sure that the rack console is properly mounted to a rack. For more information, see the documentation that came with the rack console. To test your setup components, try the following: Use the video cables, video source, monitor, and USB/PS2 cable(s) in another setup to see if the problem is with the components or the setup. Use a different video cable, video source, monitor, and USB/PS2 cable(s) in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. Note: When testing with a different keyboard, mouse, and monitor, connect the devices directly to your computer. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables, with the least amount of adapters. When you test the video cables, video source, and monitor, it is recommended that you do the following: Use a resolution that is compatible with the monitor and any KVM switches that you may use. When a KVM switch is used with the rack console, make sure that you selected the correct source. If some of the sources are working but not others, you may be experiencing issues with the KVM switch in your setup. For more information, see the KVM Troubleshooting FAQ.

How can I identify which DVI connector type I have or need?
You can identify the DVI connector type by the pin configuration and determine compatibility based on whether the connection supports analog, digital, or both signal types. Explanation: DVI (Digital Visual Interface) connectors are defined by their pin layout and supported signal type. The main DVI connector types are: DVI-A (17 pin) . Analog signal only DVI-D Single Link (19 pin) . Digital signal only DVI-D Dual Link (25 pin) . Digital signal only, higher bandwidth DVI-I Single Link (23 pin) . Supports both analog and digital signals DVI-I Dual Link (29 pin) . Supports both analog and digital signals, higher bandwidth DVI-A is used for analog signals (similar to VGA), while DVI-D is used for digital signals (similar to HDMI). DVI-I connectors can carry both analog and digital signals, but actual support depends on the device’s specifications. Single Link and Dual Link indicate bandwidth capacity, which affects maximum supported resolution. Typical limits are up to 1920 × 1080 @ 60 Hz for Single Link and up to 2560 × 1600 @ 60 Hz for Dual Link. However, actual resolution support depends on the capabilities of the connected devices, not just the connector type. To ensure compatibility, verify both the connector type and the signal support in the specifications of the source and display devices.