USB 2.0 Fax Modem - 56K External Hardware Dial Up V.92 Modem/ Dongle/Adapter - Computer/Laptop Fax Modem - USB to Telephone Jack - USB Data Modem - Network Fax/CMR/POS - TAA

Questions & Answers

Does Windows automatically install drivers for my USB fax modem in Windows 8, Windows 8.1, Windows 10, or Windows 11?
Yes. Windows 8, Windows 8.1, Windows 10, and Windows 11 include built-in drivers for this USB fax modem. In most cases, the driver is installed automatically when you connect the device. Explanation: When you connect the USB fax modem to a supported Windows computer, Windows will typically detect the device and install the required driver automatically. After the installation is complete, you can verify that the modem was installed successfully: Open Device Manager . Expand the Modems category. Confirm that the USB fax modem appears in the list of installed devices. If the modem does not appear or the driver installation fails, you can manually install the driver by following the instructions in the related manual driver installation FAQ: http://www.startech.com/faq/lsi_install_windows_v78 .

How do I install my fax modem in Windows Vista / 7 / 8? (.exe method)
Note: In Windows 8 and 8.1 the device may auto-install. For more information refer to the following FAQ: http://www.startech.com/faq/lsi_install_windows_8_8.1 Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). To install the driver: Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Users your_name Downloads). Once the download is complete, right-click the zip folder that you downloaded, select Extract All , and follow the on-screen instructions. In the list of extracted files, right-click the Setup.exe file and select Run as Administrator . Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. Once Windows has restarted, connect the fax modem to your computer. Your computer will automatically complete the driver installation and your device should be ready to use.

How do I install my fax modem in Windows XP? (.exe method)
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). To install the driver: Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Documents and Settings your_name My DocumentsDownloads). Once the download is complete, right-click the zip folder that you downloaded, select Extract All , and follow the on-screen instructions. In the list of extracted files, double-click the Setup.exe file. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. Once Windows has restarted, connect the fax modem to your computer. Your computer will automatically complete the driver installation and your device should be ready to use.

If I'm running Windows 10, how do I use the USB56KEMH2 to get dial-up access?
Install the driver and refer to the product manual to set up a dial-up connection.

Why does my USB device stop working after my computer wakes back up from sleep mode in Windows?
If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. Windows 10 / 8 On your keyboard, press the Windows key + X and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Windows 7 / Vista Click the Start button and select Control Panel . Click Hardware and Sound , then click Power Options . Click Change plan settings for the plan you want to change. Click Change advanced power settings . Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled . Click OK to apply the setting. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Windows XP On your desktop, right-click the My Computer icon and select Properties . Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Right-click the first USB Root Hub device and select Properties . Click the Power Management tab. Clear the box next to Allow the computer to turn off this device to save power . Click OK to apply the setting. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “ Root Hub ” in the name. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Why can’t I send faxes using Windows Fax and Scan in Windows 10 or Windows 11, and how can this issue be fixed?
Faxes cannot be sent using Windows Fax and Scan in Windows 10 or Windows 11 when the fax modem, analog phone line, or dialing settings are not correctly configured; resolving the issue requires verifying and correcting these components. Explanation: Windows Fax and Scan in Windows 10 and Windows 11 depends on a correctly installed fax modem, an active analog phone line, and properly configured dialing rules to send faxes. If any of these requirements are not met, fax transmission will fail. Common causes and fixes include: The fax modem is not installed, not detected, or not functioning correctly in Device Manager; install or update the correct modem driver The analog phone line is disconnected, inactive, or incompatible (for example, VoIP lines without fax support); ensure a working analog connection An incorrect modem is selected within Windows Fax and Scan; select the intended device in settings Dialing rules such as country/region, area code, or required prefixes are misconfigured; update dialing properties to match the phone system The destination fax number is entered incorrectly or is unreachable; verify the number by testing with a standard phone Windows Fax and Scan is not running with sufficient permissions; run the application with administrative privileges if required All modem, line, and dialing configurations must be accurate and operational for Windows Fax and Scan to successfully send faxes in Windows 10 and Windows 11.

How do I confirm that Windows detects my USB device?
To confirm that Windows detects your USB device, complete the following: Press the Windows key+ R , type devmgmt.msc , and press Enter . In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. For example, a USB controller card would be under Universal Serial Bus controllers . Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

How can I check if my USB device is properly detected by Mac OS?
To confirm that the Mac OS detects your USB device, complete the following: Click the Apple icon. Click About This Mac . Click More Info or System Report . Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards . You may need to refresh the System Information page after you plug in your device. To do so, press Command + R with the System Information page open. Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.