USB S-Video and Composite Video Capture Device Cable with Audio

Questions & Answers

How do I install my SVID2USB2 adapter in Windows Vista / 7 / 8? (.exe method)
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). Also, ensure that the USB 2.0 host driver is updated according to the latest version available. To install the driver: Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note : Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Users your_name Downloads). Once the download is complete, right-click the zip folder that you downloaded, select Extract All , and follow the on-screen instructions. Open the Driver folder. Right-click the Setup.exe file and select Run as Administrator . Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. Once Windows has restarted, connect the video capture card to your computer. Your computer will automatically complete the driver installation. To verify that the driver installed correctly: Press Windows Key + R, type devmgmt.msc , and click OK . Expand the Sound, video and game controllers section and verify that both devices are listed ( USB EMP Audio Device for audio and USB 2821 Device for video). To install the GrabBee software: In the list of extracted files from the download, open the SVID2USB2xx folder. Navigate to the GrabBee_V1.0.9.6 folder. Right-click the Setup.exe file and select Run as Administrator . Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in “To install the driver” above. Follow the on-screen prompts to install GrabBee and restart the computer when prompted. *North American users only : In the options for GrabBee, set the Video Format to NTSC-M . For more information, visit the StarTech.com website to see the SVID2USB2 manual. It is available under the Drivers & Downloads tab for the SVID2USB2.

How do I install my SVID2USB2 in Windows XP? (.exe method)
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). Also, ensure that the USB 2.0 host driver is updated according to the latest version available. To install the driver: Download the latest drivers from the StarTech.com website ( http://www.startech.com/Support ). You can find the part number and product ID on the product’s packaging. Note : Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Documents and Settingsyour_nameMy DocumentsDownloads). Once the download is complete, right-click the zip folder that you downloaded, select Extract All , and follow the on-screen instructions. Open the Driver folder. Double-click the Setup.exe file. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. Once Windows has restarted, connect the video capture card to your computer. Your computer will automatically complete the driver installation. To verify that the driver installed correctly: Press Windows Key + R, type devmgmt.msc , and click OK . Expand the Sound, video and game controllers section and verify that both devices are listed ( USB EMP Audio Device for audio and USB 2821 Device for video). To install the GrabBee software: In the list of extracted files from the download, open the SVID2USB2xx folder. Navigate to the GrabBee_V1.0.9.6 folder. Double-click the Setup.exe file. Follow the on-screen prompts to install GrabBee and restart the computer when prompted. *North American users only : In the options for GrabBee, set the Video Format to NTSC-M . For more information, visit the StarTech.com website to see the SVID2USB2 manual. It is available under the Drivers & Downloads tab for the SVID2USB2.

The standard SVID2USB2 install (.exe method) was not successful in Windows Vista / 7 / 8, what should I do next? (.inf method)
Note: Ensure the GrabBee application is closed during this installation. Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed). Download the latest drivers from the StarTech.com website at http://www.startech.com/Support . The part number and product ID are on the product packaging. Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:Users your_name Downloads). After the download is complete, right-click the zip folder that you downloaded, click Extract All , and complete the instructions. Press the Windows key + R , type devmgmt.msc , and press Enter to open the Device Manager. Right-click USB 2821 Device , which will have a “!” or “?” next to it to indicate a driver issue. Click Update Driver . Click Browse my computer for driver software . Select the Let me pick from a list of device drivers on my computer option. On the Select your device’s type from the list below screen, click Show All Devices , and click Next . Note: The Select your device’s type from the list below screen does not appear on all systems. If you do not see this screen, skip this step. Select the Have Disk option. Browse to the SVID2USB2xx.zipDriverManual Driver folder and open the 32-bit or the 64-bit folder, depending on your system type. Note: To view your system type, click Start . Right-click Computer , and then click Properties . Click the EMAUDIO (32-bit) file or the EMAUDIO64 (64-bit) file. Click OK , and then click Next . Repeat steps 3-11 with the second listing of the USB 2821 Device , choosing the EMBDA (32-bit) file or the EMBDA64 (64-bit) file. Note (North American users only ) : In the options for GrabBee, set the Video Format to NTSC-M . For more information, visit the StarTech.com website to see the SVID2USB2 manual. It is available under the Drivers & Downloads tab for the SVID2USB2.

The standard SVID2USB2 install (.exe method) was not successful in Windows XP, what should I do next? (.inf method)
Note: Ensure the GrabBee application is closed during this installation. Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed). Download the latest drivers from the StarTech.com website at http://www.startech.com/Support . The part number and product ID are on the product packaging. Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:Documents and Settings your_name My DocumentsDownloads). After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions. Press the Windows key + R , type devmgmt.msc , and press Enter to open the Device Manager. Right-click USB 2821 Device , which will have “!” or “?” next to it to indicate a driver issue. Click Update Driver . On the Hardware Update Wizard screen, click Install from a list or specific location (Advanced) , and then click Next . Select the Don’t search, I will choose the driver to install option, and then click Next . On the Hardware Type screen, click Show All Devices , and then click Next . Note: The Hardware Type screen does not appear on all systems. If you do not see this screen, skip this step. On the Select the Device Driver you want to install for this hardware screen, select the Have Disk option. In the Install from Disk dialog box, click Browse . Browse to the SVID2USB2xx.zipDriverManual Driver folder and open the 32-bit or the 64-bit folder, depending on your system type. Note: To view your system type, click Start. Right-click Computer, and then click Properties. Click the EMAUDIO (32-bit) file or the EMAUDIO64 (64-bit) file. Click OK , and then click Next . Repeat steps 3-12 with the second listing of the USB 2821 Device , choosing the EMBDA (32-bit) file or the EMBDA64 (64-bit) file. Note (North American users only ) : In the options for GrabBee, set the Video Format to NTSC-M . For more information, visit the StarTech.com website to see the SVID2USB2 manual. It is available under the Drivers & Downloads tab for the SVID2USB2.

When I use GrabBee to record, I only get audio. What do I do?
If you are not getting video, the region settings are probably set incorrectly. For people in North America, some parts of South America, and some parts of Asia, the region setting must be changed to NTSC-M. To change the region setting: Open GrabBee. Click the wrench icon ( Options ). Change the Video Format at the bottom of the window. If this does not resolve your issue, try recording in another file type. To record in another file type: Open GrabBee. Click the wrench icon ( Options ). Click the Encoder Property tab. Click the File Type drop-down menu and choose a file type. Try two or three different file types. If the video works for some file types but not the one that you want, then it is likely a codec issue. You can download free codec packs online by searching for them in a search engine like Google.

When I use GrabBee to record, I only get video. What do I do?
If you are not getting audio, the drivers for the audio device are probably not installed correctly, or Windows has installed the wrong drivers. Refer to the following FAQ for your operating system: Windows Vista / 7 / 8: https://www.startech.com/faq/SVID2USB2_Install_Advanced Windows XP: https://www.startech.com/faq/SVID2USB2_Install_Advanced_XP If the drivers are installed correctly, try recording in another file type. To record in another file type: Open GrabBee. Click the wrench icon ( Options ). Click the Encoder Property tab. Click the File Type drop-down menu and choose a file type. Try two or three different file types. If the audio works for some file types but not the one that you want, then it is likely a codec issue. You can download free codec packs online by searching for them in a search engine like Google.

When I use GrabBee to record, my video and audio are out of sync. What do I do?
If the video and audio are out of sync, try recording in another file type. To record in another file type: Open GrabBee. Click the wrench icon ( Options ). Click the Encoder Property tab. Click the File Type drop-down menu and choose a file type. Try two or three different options. If video and audio are in sync for one file type but not the one that you want, then it is likely a codec issue. You can download free codec packs online by searching for them in a search engine like Google. If you are still having issues with the video and audio being out of sync, ensure that there isn't any software running in the background that would take up a significant amount of your system’s resources.

Can I use more than one SVID2USB2 on the same computer?
Unfortunately it is not possible to use more than one SVID2USB2 with the same computer. The drivers install, but GrabBee can't use more than one device at a time, and multiple instances of GrabBee show black screens.

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a video capture device, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video source Video capture device To test your setup components, try the following: Use the video cables, source, and capture device in another setup to see if the problem is with the components or the setup. Use a different video cable, source, and capture device in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video cables and source with the video capture device, make sure that the following is true: Other video destinations work with the same video source. For more information, visit http://www.startech.com/faq/video_capture_cards_source_compatibility . Adapters and extenders are kept to a minimum. The video source is not copyright protected (for example, HDCP). The video standard (for example, NTSC, PAL, HDMI, and so on) of the video source matches the Technical Specifications of the video capture device. To check if the video capture device is detected in Windows ® , complete the following: Press the Windows key + R , type devmgmt.msc , and press Enter to open Device Manager. Check to see if your device is listed under Sound, video and game controllers . Do one of the following: If you do not see the video capture device in Device Manager , for more information, visit https://www.startech.com/en-us/faq/pci-pcie-cannot-boot-os-or-detect-windows or https://www.startech.com/en-us/faq/usb-cannot-detect-windows . If the device is listed with an error, follow the instructions on the Support tab on the StarTech.com product page to reinstall the drivers. When you test the video capture device on your computer, make sure that the driver and capture software is installed on your system for your adapter. Some cards may be able to support third party software, however, support is limited. For more information, visit https://www.startech.com/faq/video-capture-cards-third-party-software . Note: The USB3HDCAP requires a compatible USB 3.0 card.

How can I verify that my video source is compatible with this video capture card?
Video source compatibility depends on copyright protection, video signal type, adapter compatibility, and supported resolution settings. Explanation: To ensure compatibility with this video capture card, verify the following requirements between the video source and the capture device: Copyright protection compatibility: Some video sources use content protection technologies that prevent video capture on non-display devices. HDCP (High-bandwidth Digital Content Protection): Common on HDMI and DVI video sources. HDCP-protected content may display a blank screen, error message, or HDCP warning when connected to a capture card. ACP (Analog Content Protection): Found on analog video sources such as composite, S-Video, and component video. ACP may cause brightness pulsing or unstable video. Copyright protection cannot legally be bypassed, and capture devices cannot record protected content. Video signal compatibility: The video output standard from the source device must be compatible with the capture card input. Some video connector types can be passively adapted, while others require active signal conversion. Examples of conversions that require active converters include: VGA to composite or component video Composite or component video to VGA Composite video to S-Video VGA to DVI-D or DVI-D to VGA Some compatible passive conversions include: S-Video to composite video VGA with DVI-I or DVI-A connections Resolution and refresh rate compatibility: The output resolution and refresh rate of the video source must be supported by the capture card. Verify the supported industry standards and maximum resolution in the product’s Technical Specifications. Configure the video source to use a supported resolution and refresh rate if necessary. For reliable operation, confirm that the video source output standard, signal type, and resolution all match the specifications supported by the video capture card.

Does this video capture card support the use of third party software?
It depends. Some StarTech.com video capture cards support third-party software through DirectShow compatibility. Explanation: Certain StarTech.com video capture cards are compatible with DirectShow, a Microsoft multimedia framework commonly used by video capture and streaming applications. DirectShow-compatible capture cards may work with third-party software that supports DirectShow input devices. Compatibility with third-party applications depends on the software, operating system, and capture card model. StarTech.com does not officially certify, endorse, or provide support for third-party video capture applications, even if the software recognizes the capture card. To determine whether a specific capture card supports DirectShow, refer to the following FAQ: https://www.startech.com/faq/video-capture-cards-directshow .

Can I use this video capture card to use my camcorder as a webcam?
No, this video capture card cannot be used to turn a camcorder into a webcam. Explanation: This video capture card does not use a DirectShow-compatible driver, which is required by many third-party webcam, streaming, and video conferencing applications to recognize the capture device as a webcam input source. As a result, compatible software applications cannot use this capture card to present a connected camcorder as a webcam. For a list of StarTech.com video capture cards that support webcam-style functionality with compatible software, refer to: https://www.startech.com/faq/video-capture-cards-webcam-capable.

Can the USB2HDCAPS video capture card record from multiple video inputs at the same time?
No, the USB2HDCAPS video capture card can capture video from only one input source at a time. Explanation: The USB2HDCAPS does not support simultaneous video capture from multiple input sources. Although the capture card can be connected to multiple computers on the same network, only one device can actively capture or record video at any given time. Concurrent video capture sessions are not supported.