Triple Head DisplayPort Multi Monitor Adapter

Questions & Answers

Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a video splitter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: Video cables Video splitter Video source (such as a DVD player or computer) Video destination (such as a monitor or projector) Note: When you are testing setup components, you should avoid using video adapters. For example, if you are converting a VGA source to HDMI for use with an HDMI splitter, you should use an HDMI source when you test the components. To test your setup components, try the following: Use the cable, video splitter, video source, and video destination in another setup to see if the problem is with the components or the setup. Use a different cable, video splitter, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing. When you test the video source and video destination, it is recommended that you do the following: Remove the video splitter from your setup and test to make sure that the video source and video destination work together without the video splitter. Test to make sure that the video source and video destination work together at the resolution that you want to use. Note: In order for your setup to work properly, the video source, splitter, and destination all need to support the resolution that you are using.

Which port on the video splitter is the master port?
Video splitters take the output for monitor port 1 and mirror it to the remaining outputs. By default, the first output port is the master port that is mirrored to each additional monitor. Make sure that you use the first output port when you use the video splitter. The master port is labeled on the splitter boxes from StarTech.com. On the splitter cables from StarTech.com, the master port is the top port. If you are having issues with a splitter interpreting the incorrect port as the master port, try the following: Unplug all of the video connections. If the splitter is powered, power cycle the splitter. Plug in all of the video connections again. Make sure that the first video connection plugged in is the one that you want to be the master port.

How can I connect a VGA, DVI, or HDMI video source to this device's DisplayPort input?
This device features a DisplayPort input. If your video source uses VGA, DVI, or HDMI, you can connect it by using the appropriate video converter. The required conversion path depends on the video output available on the source device. Explanation: DisplayPort inputs require a DisplayPort signal. Video sources that use VGA, DVI, or HDMI typically require signal conversion before they can be connected to a DisplayPort input. Common conversion paths include: VGA source: Use a VGA-to-HDMI converter, followed by an HDMI-to-DisplayPort converter. DVI source: Use a DVI-to-HDMI adapter or cable, followed by an HDMI-to-DisplayPort converter. HDMI source: Use an HDMI-to-DisplayPort converter. Because DisplayPort and HDMI use different signaling technologies, a simple passive adapter is generally not sufficient when converting from HDMI to DisplayPort. An active converter is typically required. For the most reliable installation: Use the fewest possible adapters and converters. Verify that all converters support the required resolution and refresh rate. Confirm that the converter supports the correct signal direction (source to display). If multiple video outputs are available on the source device, choose the connection type that requires the fewest conversions to simplify the installation and maximize compatibility.

What DC barrel connector power plug types do StarTech.com products use, and what are their dimensions?
StarTech.com DC barrel connector plug types are defined in the “Plug Type” field of the technical specifications, using a letter code that specifies the connector’s outer diameter (OD) and inner diameter (ID) in millimeters for power adapter compatibility. Explanation: In StarTech.com technical specifications, the “Plug Type” field is a standardized identifier for the exact DC barrel connector size required to power a product. Each plug type is assigned a letter code that corresponds to a specific combination of outer diameter (OD) and inner diameter (ID), measured in millimeters. Common DC barrel plug type dimensions Plug Type OD ID A 2.35 mm 0.7 mm B 4.0 mm 1.7 mm C 4.75 mm 1.7 mm H 3.4 mm 1.3 mm L 5.0 mm 2.5 mm M 5.5 mm 2.1 mm N 5.5 mm 2.5 mm The DC barrel connector plug type must match both the outer diameter and inner diameter exactly. A mismatch between the StarTech.com product requirement and the power adapter connector can prevent proper fit or stable power delivery, which may result in device startup failure or intermittent operation. The plug type defines only the physical connector size. The plug type does not define electrical power requirements such as voltage, current, or polarity. The power adapter used with a StarTech.com product must match the product’s specified electrical requirements. Using an incompatible power adapter can cause device malfunction or permanent damage. This standardized DC barrel connector plug type system enables IT professionals and procurement teams to verify connector dimensions, ensure power adapter compatibility, standardize hardware deployments, and identify the correct replacement power supply for StarTech.com products.

What is the difference between mirroring, spanning, and extending monitors?
Mirroring monitors means that you see the same thing on multiple monitors. Spanning monitors means that your computer interprets all of the monitors that are spanning as one giant monitor. You can see different things on each monitor, and your desktop, taskbar, Start menu, and background are stretched across the monitors. Extending monitors means that your computer interprets the monitors that you are extending as separate devices. You can see different things on each monitor, and your desktop background is displayed on each monitor. In general, video splitters can only be used to mirror monitors. If you want to extend your desktop across monitors, you need to make a separate video connection for each monitor that you are attaching. If you want to attach more monitors than your computer has video ports for, you can read about USB Video Adapters here: www.startech.com/AV/USB-Video-Adapters/ . If you are using a video card with a DisplayPort connection that supports DisplayPort 1.2 you can use MST hubs from StarTech.com to extend your desktop to each monitor.